Carers may need encouragement to help them identify. When talking with the carer (and patient), use words such as ‘supporting’ and ‘helping’. Family carers may not know when they need community resources, and then may not know how to access and best utilise available resources.

“Carers are known to experience poorer wellbeing compared to other Australian’s, with the risk of poor wellbeing being higher amongst carers who have more complex, time-consuming or otherwise challenging commitments.”

Having the Conversation

• Once identifying a carer, it is important to avoid assumptions and allow the carer the space to express their experience. Acknowledging challenges and efforts of the carer can make them feel heard.
• Identify any challenges or concerns the carer may raise and document this for future evaluation. State any follow-up recommendations.
• If it is possible, make a Collaborative Care Plan that involves the carer in the patient’s plan. It is important to outline the expectations and responsibility for the carer and any health professional involved in the plan.
• Discuss the importance of self-care with the carer. What does the carer need to know about looking after themselves and provide them with information that can support with this.
• Considering things like family and social support networks if important so the carer doesn’t become isolated in their caring role. Carers may be facing financial challenges and are unaware of supports such as the Care Payment or Allowance.
• Suggest putting a referral through to Carers WA or Carer Gateway to support the carer: Carers WA Referral Form